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alt.travel.uk.air - Flightguide FAQ.

This FAQ gives details of where to find accurate and current information about flights to and from the UK. The rapid increase in the number of flights in and out of the UK and the number of airlines using our airports means that the information is constantly changing. Daily, even hourly, flight information is available from a number of instantly accessible sources.

Live Online Arrivals Information is available via the Flight Arrivals page.

Airline telephone information lines and timetables:

All airlines provide up-to-date timetable information by telephone. Some have freephone numbers. Most of the airlines also produce their own time-tables which are issued free.

Freephone Telephone numbers:

	0800 097 5287 - Unijet
	0800 097 5213 - Skydeals
	0800 097 5139 - Gatwick
	0800 923 2757 - Airtours
	0800 097 5292 - Monarch
	0800 567 321 - JMC
	0800 698 5413 - World Travel
	0800 923 2757 - 1st. Choice
	0800 097 5237 - Freefone flights
	0800 567 2020 - Manchester
	0800 923 9928 - Thomson

Airport flight guides:

BAA have now ceased to issue these guides as the information is available via their airports respective web site. That is what they claim but in practice it isn't, and these guides are greatly missed.

Ceefax:

Flight arrivals information for a number of BAA airports is available on BBC Ceefax pages 440 to 455. This is regularly updated with information from the BAA.

Teletext:

Flight arrivals information for a number of BAA airports is available on ITV Teletext pages 180 to 192. This is regularly updated with information from the BAA.

Internet:

Flight arrivals information is available via links on the flight arrivals page. This information is the same as that displayed on the information systems at the airports.

In addition, Reed Publishing/OAG, publishers of a commercial flight guide which provides travel information including timetables www.oag.com

Travel agents:

To arrange flight bookings and travel details, most travel agents provide flight information over the telephone. For security, book with an ABTA agent or, if non-ABTA, ensure that you get the name and number of the ATOL operator the agent is booking with. You may well find the service you receive from an independent agent is better than that at a high street chain. The independents do tend to have more knowledge of, and better, consolidator fares.

ABTA:

ABTA is the trade association for UK tour operators and travel agents having a membership of over 3000. By checking that the company or agent you book with is an ABTA member you can be sure that among other things your money is safe and you will not be stranded abroad. They also run an arbitration service administered by the Chartered Institute of Arbitrators.

ABTA only cover packages and don't have any power over flight bookings, however they would normally contact the agent if they thought they were wrong and advise them accordingly. They can also fine operators who do not reply to complaints with a specific time.

Their web site enables you to check if a company is a member and gives details of how to make a complaint. It was surprising however to see that they allow travel agents to advertise on their site.

General inquiries and complaints should be addressed to: 55-57, Newman Street LONDON W1P 4AH Tel; 020-7637 2444

They also have a web site on http://www.abtanet.com

ATOL & CAA:

General inquiries and complaints should be addressed to:

CAA House 45-59, Kingsway LONDON WC2B 6TE Tel; 020-7379 7311.... Fax; 020-7240 1153

Remember that the above are Industry Regulators and you should also record your complaint with a copy of your documentation to your local Trading Standards Office. Complaints must be lodged with your airline or Tour Operator at the time of occurrence.

Complaints and inquiries about British Airports are also dealt with by the CAA. But please remember their industry regulator status - they will quite often take the side of the industry member, before even listening to the consumer complaint!

They also have a web site on http://www.atol.org.uk

Documentation:

Visas, passports, health and safety are important aspects of travel, especially for long-haul travellers who book at short notice. The Foreign and Commonwealth Office provides safety advice on the 24-hr recorded telephone number 0374-500 900. For more information, see p208 on Teletext or visit the FCO s WWW site http://www.fco.gov.uk/.

Information desks:

All airports have information desks from which you can obtain up-to-date information on flights while you are at the airport.

BAA airports:

Aberdeen:

	General inquiries 01224 722331.
	Flight guide order line 0345 757 757.

Edinburgh:

	General inquiries 0131 333 1000.
	Flight guide order line 0345 757 757.

Glasgow:

	General inquiries 0141 887 1111.
	Flight guide order line 0345 757 757.

Gatwick:

	General inquiries 01293 535 353.
	BA flight inquiries 020-8759 2525.
	Which Terminal (recorded message) 01293 567 675.
	Gatwick direct timetable 0800 909 091

Heathrow:

	General inquiries 020-8759 4321.
	BA flight inquiries 0990 111 666.
	London Airbus/Tube 020-7222 1234.
	Heathrow Traveline 0990 747 777.

Other UK Airports:

	Alderney 01481 822 888
	Barra
	Belfast City 028 9093 9093
	Bembridge
	Belfast International 028 9448 2888
	Benbecular
	Biggin Hill 01959 571 111
	Birmingham 0121 767 5511
	Blackpool 01253 343 434
	Bournemouth 01202 364 000
	Bristol 0870 1212747
	Campbeltown
	Cambridge 01223 373 737
	Carlisle 01228 573 641
	Cardiff 01446 711 111
	Coventry 01203 301 717
	Dundee 01382 643 242
	East Midlands 01332 852 852
	Eday
	Exeter and Devon 01392 367 433
	Fair Isle
	Guernsey 01481 37766
	Humberside 01652 688 456
	Inverness 01463 232 471
	Isle of Man 01624 821 600
	Ipswich
	Islay 01496 220309
	Isle of Scilly
	Jersey 01534 492 000
	Kirkwall 01856 872 421
	Land's End 01736 788 771
	Lerwick/Tingwall 01595 2024
	Leeds Bradford 0113 250 9696
	Lydd 0189 20401
	Liverpool 0151 486 8877
	London City 0207 474 5555
	London Luton 01582 405 100
	Londonderry 028 7181 0784
	Manchester 0161 489 3000
	Manston/Kent Int 01483 823 333
	Newcastle 0191 286 0966
	Newquay 01637 860 551
	Norwich 01603 411 923
	Papa Westray
	Penzance
	Plymouth 01752 772 752
	Glasgow Prestwick 01292 479 822
	Sanday
	Southend 01702 340 201
	Sheffield City 0114 275 7624
	Shoreham 01903 219 888
	Stornaway
	Stronsay
	Sumburgh 01950 460 654
	Southhampton 01703 620 021
	Teesside 01325 332 811
	Tiree 01879 220 309
	Unst 01957 711 620
	Westray
	Wick

Feedback: I know that some airports in the Highlands and Islands have been left out. Please let me know the telephone numbers for inclusion in this FAQ next time round. In fact, if I have left any passenger airports out at all, please let me know. There are also, some telephone numbers missing..

I hope this time round all the phone numbers have been corrected, however if you know different please tell me, thanks.

lansbury@uk-air.net